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Buying Policies
  • We proudly accept all Major Credit Cards for your purchase as well as Paypal through our Paypal secure gateway.
  • All Orders are processed within 48 Hours of  payment approval and verification.  This may vary for orders received on weekends or during Holiday periods.
  • All Orders are shipped First Class Mail for orders of 1 to 2 CD's.  Larger Orders are shipped First Class Priority Mail.  Shipments will take on average 3 days to arrive.
  • Tejano Jams works hard to keep adequate stock on all products but at times depending on demand some items may be out of stock when ordered.  If this is the case our office will contact you via email or phone and let you know what the delay is expected to be.  Normally the delay on backordered products is no more than 5 days.
  • Discontinued items are a possibility at times.  If you order a product that is out of stock and is discontinued you will be notified and have the option of choosing another product of like value or you may request a refund.
  • Return Policy:
    We will accept the return of merchandise based on these conditions:
    a. You must notify us via telephone or e-mail to request a return. 
    b. Your request for a return must take place within 48 hours of your receipt of the shipment.
    c. The product you wish to return has not been opened or tampered with.
    d. Once we receive the return and the above terms have been met, we will issue a refund on the product being returned, minus shipping and handling. 
    Note: After the 48 hour period, all sales will be final.

    We accept the return of damaged and/or defective product based on these conditions:
    a. You must notify us via telephone or e-mail to request a return.
    b. Your request for a return must take place within 48 hours of your receipt of the shipment.
    c. You must return the complete shipment. Example: If you received a damaged CD you must return the CD, graphic inserts and jewel case with tray.
    d. Returns not meeting these requirements will not be honored.
    e. Once the above terms are met, we will reship your new product at no additional charge to you, as soon as we receive your return.
  • Tejano Jams is a Texas based company.  All orders shipping to Texas addresses will be charged sales tax.